Help Center & Frequently Asked Questions (FAQ)

How can we help?

Find quick answers about the platform, your account and payments.

Getting started

What is AprendaPlay?

It is a gamified study platform for people preparing for public service exams and college entrance exams. You solve question challenges, earn XP, level up, keep your daily streak and compete in leagues with other students.

Is AprendaPlay free?

Yes. You create your account and start studying without paying anything and without adding a credit card. If you want to go further, you can purchase a Premium plan, which unlocks exclusive journeys and features.

Do I need to install an app?

No. The platform works right in the browser on your computer, tablet or phone, including dark mode.

How do I start studying?

After creating your account, go to the Learn area, choose a journey and start with the first challenge of the subject you prefer.

XP, streaks and leagues

How does XP work?

Every completed challenge earns XP based on your correct answers. If you redo a challenge and beat your best result, you get the XP difference. As you accumulate XP, you level up.

How do I earn stars?

Each challenge is worth up to three stars, based on the share of questions you got right. Got them all right? Three stars!

What is the streak?

It is your sequence of consecutive days of study. Complete at least one challenge a day to keep the flame alive: if a whole day goes by without studying, the count starts over.

How do leagues work?

In the leagues you compete in the ranking with other students by earning XP and stars. They are reset periodically, so there is always a new chance to reach the top.

Account and security

How do I change my password?

Go to Settings, enter your current password and set the new password in the Change Password form.

I forgot my password. What now?

Write to [email protected] from the email registered to your account and our team will help you regain access.

Can I change my registered name or email?

For security reasons, these changes are made by support. Just send your request to [email protected].

How do I delete my account?

Send your request to [email protected]. We will delete your data according to our Privacy Policy, keeping only what the law requires us to retain.

Plans and payments

Which payment methods are accepted?

Payments are processed securely by Mercado Pago. You can pay with Pix, boleto or credit card, with installments according to Mercado Pago's conditions.

When is my Premium access granted?

Pix and card payments are usually confirmed within moments; a boleto may take 1 to 3 business days to clear. After confirmation, log in again to activate your new benefits.

Does the Premium plan renew automatically?

No. Each plan grants Premium access for the purchased period, with no recurring charge. When the period ends, you decide whether to purchase again.

Can I ask for a refund?

Yes. You can exercise your right of withdrawal within 7 calendar days of the purchase, under Article 49 of the Brazilian Consumer Protection Code. Just write to [email protected].

Contact us

Still need help?

Our team answers by email. Share as many details as possible to speed up the support.

Support

Questions about the platform, account access, payments and suggestions.

[email protected]

Privacy and Data Protection Policy

Requests about your personal data, such as access, correction and deletion.

[email protected]

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